Written six years ago, the robust analytical groundwork makes this paper a good read today. Furthermore, many of the recommendations are mainstream strategic plays in present-day toolboxes.
After outlining realities and challenges and how that game has changed, the authors argue that CPG companies should quicky move beyond establishing a digital presence—a website, some digital advertising, a presence in social media—and fully integrate digital into their operating model, build a big-data analytical capability, pursue a multichannel (or omnichannel) strategy, or tailor their product offerings to the digital or e-commerce marketplace
Their recipe to Playing the New Game to Win:
- Develop an integrated strategy
- Build brand equity online
- Revisit category management across channels
- Partner with retailers
- Rethink supply chain configuration
- Test, learn, scale
- Build an adaptive organization
- Manage internal tensions
Retrospectively, a missing item in this top-level list is advanced Data Analytics.
The Digital Future: A Game Plan for Consumer Packaged Goods
Patrick Hadlock, Shankar Raja, Bob Black, Jeff Gell, Paul Gormley, Ben Sprecher, Krishnakumar (KK) S. Davey, and Jamil Satchu
Boston Consulting Group, 2014