Abstract: For most mature companies, operational complexity, rather than lack of strategic thinking, will limit their ability to compete digitally. They result from years of new operational and commercial processes built next to (and on top of) legacy systems and ways of working.

This kind of organic evolution has made many companies too complex to adopt digital solutions. To compete digitally, business leaders must attack that complexity.

Your Business Is Too Complex to Be Digital
Jeanne Ross
Principal Research Scientist, MIT Center for Information Systems Research