Following-up on his 2018 article and self-assessment tool, Michael Schrage, a research fellow at the MIT Sloan School’s Initiative on the Digital Economy, explores how digital leaders are transforming the strategic role and purpose of key performance indicators.

Their research shows digitally sophisticated organizations have flipped traditional KPI purpose and processes inside out. Instead of seeing KPIs primarily as analytic outputs for humans, leading organizations increasingly use them as inputs for machines. Leaders rely on KPIs to train, tune, and optimize machine learning models for business impact.

Michael Schrage, “Smart Strategies Require Smarter KPIs“
MIT Sloan Management Review, September 2019